Using KPIs in the Public Sector

2-HR ON-DEMAND COURSE

This course provides a step-by-step approach in using Key Performance Indicators (KPIs) in public sector organizations. It provides practical guidance on the process of implementing KPIs, including challenges and benefits that may arise.


On demand, 2 hour(s)

$79 ($139)

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Course Description

This course provides a step-by-step approach in using Key Performance Indicators (KPIs) in public sector organizations. It provides practical guidance on the process of implementing KPIs, including challenges and benefits that may arise.

Case studies are used to exemplify how others have used KPIs successfully and to demonstrate how they can be useful to an organization. This course was designed for all CPA members in audit, management, or agency board positions in public sector organizations.

Topics include:

  • Public sector guidance
  • Types of KPIs
  • Benefits of using KPIs
  • KPIs in the public sector – characteristics of relevant KPIs
  • Development and implementation process
  • Case study

 

 

What others have said about this course:

“The lecture was very detailed and the lecturer explained it thoroughly, making sure no one gets confused about each topic. All in all, the course was great and outstanding – and I recommend this to everyone who wants to know more about it.”

“Every penny was worth it. Thanks for the hard work! For our instructor, thank you for your dedication and passion when it comes to teaching.”


Course Walkthrough

  • Using KPIs in the Public Sector - VIDEO
  • Video Transcript
  • Using KPIs in the Public Sector - SLIDES
  • Using KPIs in the Public Sector - QUIZ
  • KPI Worksheet
  • SMART Goals
  • Other resources
  • Certificate: Using KPIs in the Public Sector
  • Course Evaluation

About the Instructor(s)

Picture of Arun Mathur
Arun Mathur

Arun Mathur, FCPA, FCA, LPA is Partner at Gerald Duthie & Co. LLP, where he provides professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc., offering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger as well. 


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