Using KPIs in the Public Sector

This course provides a step-by-step approach in using Key Performance Indicators (KPIs) in public sector organizations. It provides practical guidance on the process of implementing KPIs, including challenges and benefits that may arise.

Case studies are used to exemplify how others have used KPIs successfully and to demonstrate how they can be useful to an organization. This course was designed for all CPA members in audit, management, or agency board positions in public sector organizations.

Topics include:

• Public sector guidance
• Types of KPIs
• Benefits of using KPIs
• KPIs in the public sector – characteristics of relevant KPIs
• Development and implementation process
• Case study

What others have said about this course:

“The lecture was very detailed and the lecturer explained it thoroughly, making sure no one gets confused about each topic. All in all, the course was great and outstanding – and I recommend this to everyone who wants to know more about it.”

“Every penny was worth it. Thanks for the hard work! For our instructor, thank you for your dedication and passion when it comes to teaching.”